Returns & Exchanges

Due to the perishable nature of our gourmet meal kits, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every delivery. If your order arrives damaged or incomplete, please contact our support team within 24 hours for a full replacement or credit.

1

Inspect Your Delivery

Thoroughly check your WowzaBox contents immediately upon arrival to ensure all ingredients are present and the cooling elements are still effective.

2

Document Any Issues

If there are quality concerns or missing items, take clear photographs of the packaging and the specific products in question to help us improve our service.

3

Contact Support

Email our Freshness Team at [email protected] within 24 hours of delivery, including your order number and the photos you captured.

4

Receive Resolution

Our team will review your claim and issue a prorated refund to your original payment method or apply a credit to your next box within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing